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Privacy Policy
Privacy Policy

We’d like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

Information You Voluntarily Provide

When you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

Information We Automatically Collect

When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided. You may read more about the specific cookies we use on this website here

Information We Share with Third Party Providers

We may share your personally identifiable information with service providers including
- Payment processors for secure credit card payment transaction.
- Hosting services.
- Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters.
- Advertising partners who may use email address, cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
- Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
- Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of [Hotel name] , employees and users from fraudulent, abusive, inappropriate or unlawful use of our services.
- in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of The Lakeside Hotel & Leisure Centre.
- Information that is aggregated or anonymised that does not directly identify you.
How we protect your information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. We implement a variety of security measures when a user makes a booking, enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers. If a security breach causes an unauthorized intrusion into our system that materially affects you, then The Lakeside Hotel & Leisure Centre will notify you as soon as possible and later report the action we took in response.

Access to Personally Identifiable Information

If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing info@lakesidehotel.ie. We will give you access to your personally identifiable information that we hold within 30 days of a request to access. You may send a request to this email address info@lakesidehotel.ie. If you wish to stop receiving email newsletters, click on the unsubscribe link on any of the newsletters. We will retain your information for as long as required to deliver your service, agreement or resolve any issues. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.

Third Party Websites

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.Our website includes links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to Privacy Policy

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking or otherwise interacting with The Lakeside Hotel & Leisure Centre.
Cookie Policy
Cancellation Policy

To cancel your reservation, click on the link in your booking confirmation or alternatively call us and quote your Booking Reference Number issued with your confirmation. Cancellations will only be accepted via email for bookings made through this website.

Cancellations are accepted up to 24 hours prior to arrival - in the event of a no show or late cancellation, a charge of the first nights accommodation will apply.
Health & Safety Info

Our team have completed advanced safety and hygiene training before we opened and have completed a return to work protocol. We have undertaken departmental risk assessments to identify necessary changes to the day-to-day running of our business, ensuring our services are delivered to you with every precaution possible. As a family run hotel, in keeping with our core values, our primary focus is the health and wellbeing of our team and guests. It is now mandatory for all hotel guests to wear face covering's in the public areas of the hotel to stop the spread of Covid-19.

Our team and general Work practices:

1. Our entire team have attended and passed 'COVID-19 Hospitality Operations' which is hospitality specific training on best practice with direct regard to containing spread of Covid- Allied to this, they will have completed an extensive return to work induction and protocol.

2. We have appointed a Lead team member in each department of the hotel with the specific role of ensuring best practice is observed. These team members have been

further trained on these tasks and are documented. Full details of our Covid team and practices can be found HERE

3. All staff have been provided with and trained on the correct use of relevant PPE.

4. Sanitiser units have been put in place at entrances and exits of the hotel and throughout all public areas including reception, toilets, and dining areas.

5. Social distancing will be implemented throughout all outlets in the hotel, and at hotel reception. Signage and markings will be in place.

6. We will sanitise all areas of hotel with Zoono sanitiser which kills all Corona style viruses including COVID-19, more details HERE

7. We will have protective Perspex screens at all relevant areas and counters throughout the hotel.

8. We encourage a contactless payment throughout the hotel, asking guests to pay by card and accept email receipts where possible. For guests wanting to pay in cash, we are implementing a non-touch system which entails use of a payment tray which will be cleaned and disinfected before and after each transaction. Credit card terminals will be cleaned and disinfected between uses.

9. HSE guidelines and posters are displayed throughout the hotel.

10. Regular deep cleaning is carried out throughout the hotel. All surfaces and common touch points including the reception counter, door handles, stair banisters, chairs, and elevator buttons are being cleaned, sprayed, and disinfected multiple times each day. We have appointed additional cleaning staff across all areas. We will have signed cleaning schedules in relevant areas to show when areas have been sanitised. Windows and doors will be opened to allow fresh air to circulate throughout public areas

Reception and Communal areas:

1. Protective screens will be in place at Front desk.

2. Clear Social distancing queue etiquette will be clearly marked at reception.

3. We will only provide porterage on request but will have porter trolleys available which will be sanitised after each use.

4. We will have disposable PPE available at reception.

5. We will issue a pre-arrival form and a digital welcome pack to reduce the exchange of forms and pens at reception. We aim to eliminate as many common touch points as possible.

6. We encourage a contactless payment, asking guests to pay by card and accept email receipts where possible.

7. We will have a Key card drop box at reception and all keys will be disinfected after each stay.

8. We have removed our brochure stand at reception but will provide all this information through our website.

Bedrooms:

1. Our team will wear appropriate PPE equipment such as masks and disposable aprons and ensure to sanitise hands before and after each bedroom clean.

2. Extra time will be assigned per room to allow for high risk areas to be thoroughly sanitised. All common touch points are being cleaned and disinfected, including phones, remote controls, handles and switches.

3. We have removed non-essential common touch items from the bedrooms including guest literature, guest directory magazine, brochures, room service menus, newspapers, and magazines.

4. Guest in-room dining menus and guest directory magazines will now be supplied digitally, via email. We will also have a list of relevant QR codes positioned on wall in each bedroom to download the relevant information.

5. Non-essential decorative textiles and furnishings will be removed from the bedrooms, i.e. bed throws & cushions.

6. All laundry and waste will be removed from each bedroom in sealed bags and stored appropriately. Our linen is washed at over 70 degrees to ensure elimination of any potential bacteria and viruses.

7. There will be a further inspection by supervisory staff where they will treat all high touch point areas again. All rooms will have been treated with Zoono sanitiser (click HERE for more information) through a ‘fogging mist’ and room will be sealed by way of a sticker that needs to be broken when you enter room. If this is not present, room should not be entered.

8. We will not clean room during stayover but offer an opt in on room cleaning if you stay more than one night on check in, delivering essential items by sealed bags.

9. Team will not enter any bedrooms whilst guests are present. All room related services and requests will be handled when room is vacant.

10. We will have a designated Isolation room in the event of any suspected case of Covid-19 being detected. All HSE guidelines will be followed with notifications.

Dining:

1. We have realigned our dining areas and seating arrangements to ensure social distancing is in place in each area. We have utilised various other locations in hotel to enhance this.

2. We will take bookings for all areas as we will have very limited walk in space available. Bookings can be made on check in and online at www.lakesidehotel/dining

3. We will not have any public buffets in operation. Notably for breakfast, all hot food & beverages will be served to tables. We will have a breakfast counter manned by our team serving relevant ambient items individually.

4. We pray for good weather as we will utilise all outside tables to ensure a socially distanced al fresco experience (note; put out Child of Prague!)

5. All menus in our dining areas will be one use only. This includes our room service menus. Our staff are extremely knowledgeable on the relevant menus and advise of selection if this is not an option.

6. We have removed all condiments from tables and will provide all of these on request in disposable containers.

7. All tables and chairs will be cleaned and sanitised between each use.

8. Drinks will be available by table service only in all areas. All stools will be removed from bar area.

9. We strongly encourage a contactless payment, asking guests to pay by card where possible.

Leisure Centre:

1. We will limit the capacity of our pool and gym at any one time. We will request that you book time slots in these areas in advance. Staggered times are available to avoid congestion in changing rooms.

2. We have treated all areas with Zoono sanitiser which offers up to 30 days protection against all corona virus type pathogens including Covid-19. Click HERE for more details

3. Gym equipment and changing rooms will be cleaned and sanitised every 30 minutes.

4. We encourage hotel residents to avoid changing areas and use robes provided in room as a safer experience.

5. We will insist that all users utilise the lockers provided in changing areas and not leave any items on benches. We will close these areas each hour for 10 minutes to allow for extra cleaning and sanitising to take place.

6. We ask guests to use antiseptic wipes on all machines before and after use.

7. Particular attention will be paid to regular cleaning of high touch point areas such as the Gym and changing rooms.

8. To allow for social distancing , only two people allowed at any one time in the Jacuzzi, Sauna & Steam Room.

For further information, please contact 061 376122 or email info@lakesidehotel.ie

We are highly committed to preventing the spread of Covid-19 and are actively promoting the HSE guidelines regarding hygiene and preventative measures. We ask that our guests and employees remain up to date on these guidelines: https://www2.hse.ie/conditions/coronavirus/protect-yourself.html

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